Introduction

At Kryotek Softwares, we strive to provide the highest level of satisfaction with our services. However, we understand that circumstances may arise where refunds are necessary. Below are the guidelines for our refund policy, categorized by the types of services we offer.

Software Development Services

Refunds for software development services will be considered under the following conditions:

1. Before Project Start: Full refund if cancellation is requested before any work begins.
2. Project in Progress: A partial refund may be issued based on the amount of work completed at the time of cancellation. The cost of completed milestones, research, or planning will be deducted from the refundable amount.
3. Completed Projects: No refunds are issued once the project is completed and delivered.
4. Cancellation Charge: A cancellation charge of ₹500 will apply in any case of service cancellation.

Training and Internship Programs

Refunds for training and internship programs will be issued under the following conditions:

1. 7 Days Before Commencement: A full refund, excluding the non-refundable registration fee.
2. 0-7 Days Before Commencement: Refund, excluding the non-refundable registration fee and a seat cancellation charge of ₹1000.
3. 0-7 Days After Commencement: Refund, excluding the non-refundable registration fee, seat cancellation charge of ₹1000, and half of the cost per class. The cost per class will be calculated by dividing the total fees by the total number of classes needed to complete the training.
4. After 14 Days of Commencement: No refund is available, as significant resources have been allocated to the training program.

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Consultation Services

Refunds for consultation services will be issued based on the following criteria:

1. Cancellation Before 24 Hours of Scheduled Consultation: A full refund may be issued if the cancellation request is made 24 hours prior to the scheduled consultation.
2. Cancellation Within 24 Hours: No refund is issued if the cancellation is requested within 24 hours of the scheduled time.
3. Cancellation Charge: A cancellation charge of ₹500 will apply in any case of service cancellation.

Digital Marketing, SEO, and Other Monthly Services

For ongoing services such as digital marketing, SEO, or other monthly services, refunds are handled as follows:

1. Before Service Commencement: A full refund is available if the cancellation request is made before any work starts.
2. Within 7 Days of Service Commencement: A partial refund may be provided based on the work completed and resources used.
3. After 7 Days of Service Commencement: No refund is available, as significant resources have been committed to delivering the services.
4. Cancellation Charge: A cancellation charge of ₹500 will apply in any case of service cancellation.

Exceptional Circumstances

Refunds for unforeseen or exceptional circumstances, such as technical issues or service disruption on our end, will be assessed on a case-by-case basis.

Non-Refundable Items

Certain fees and services are non-refundable, including but not limited to:

1. Registration fees for training or internship programs.
2. Custom software design fees once the design has been approved and work has commenced.
3. Hosting, maintenance, domain, SMS, and email fees once the service has started or purchased.

Refund Request Process

To request a refund, please contact us at [insert contact details]. Include your service details, the reason for the refund request, and any supporting documents. Our team will review your request and respond within 7 business days.

Obligations After Refund

Once a refund for any service is issued, Kryotek Softwares shall have no further obligation related to that service, including but not limited to ongoing support or access to deliverables.

Refund Processing Time

Refunds will take up to 14 days to process once approved. Refunds will only be transferred to a bank account and not issued in cash.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date." We encourage users to periodically review this policy for any updates.

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